How a request becomes a phone call, and who pays whom
PlumberMatch is a referral service. We are not a plumbing company, we do not employ plumbers, and we do not do or answer for any work. We write guides about plumbing costs, permits and licensing in Michigan, and we pass your request to an independent plumbing company that has agreed to receive it. This page says exactly what happens, and where the money comes from.
What happens when you send a request
- 01You give us the job, your ZIP code and a way to reach you.We keep the request, the time, your IP address and the exact consent wording you agreed to, so there is a record of what you asked for and what you said yes to.
- 02We send it to one independent plumbing company that serves your ZIP.That may be a company we deal with directly, or a referral partner that places requests with the companies it works with. The consent line on the form says a referral partner may act for the company. Either way the request goes to a single company.
- 03The company contacts you.You agree the work and the price with it. PlumberMatch is not part of that agreement, and the company answers for the work.
- 04If nobody contacts you, no company took the request.That can happen on an unusual job or in a ZIP code few companies cover. Treat it as unmatched and use the license lookup or the permit office on your city page to find a plumber yourself.
How we are paid
The plumbing company, or the referral partner acting for it, pays us for each request it receives. You never pay us. The fee does not depend on whether you hire the plumber, and we take no share of the job.
Being paid per request gives us a reason to make requests easy to send, and we push against that in the writing: every service page says what to try first, and where a job needs no plumber at all, it says so before it shows the form. Payment never changes what a page recommends, and the companies that pay us do not see a page before it is published.
What we check, and what we do not
Here is what you can rely on us for, and what is left for you to check.
- Every code, permit and licensing statement on the site links to the statute, rule or government page it came from, and a fact we cannot source is left out. Where we could only read a source through a search summary, the sentence says so.
- Cost figures are labelled as estimates and say how they were built.
- We do not inspect, rate or answer for any plumber's work, and we do not publish reviews of plumbers.
- We do not set or negotiate prices.
- We do not promise a company will call, or that one serves your address. Check the license number you are given.
Check the license yourself, it takes two minutes
In Michigan, plumbing work requires a license under the Skilled Trades Regulation Act, and LARA's lookup lists plumbers under Skilled Trades. Our guide to finding a licensed plumber in Michigan shows the steps, what the license classes mean, and where to complain if something goes wrong.
Your information
Your request goes to the company described above and to the vendors that run our forms, hosting and call tracking. Depending on where you live, privacy laws let you ask what we hold and ask us to delete it, and the sharing that some laws treat as a sale can be switched off on the Do Not Sell or Share page. The privacy policy is the controlling document.
Who runs this
PlumberMatch (plumbermatchusa.com) is operated under that name. Mailing address (privacy service): 16192 Coastal Highway, Lewes, Delaware 19958. Editorial questions, privacy requests and partner inquiries all go to support@plumbermatchusa.com. Plumbing companies that want to receive requests can also use the partner page.
- MCL 339.6107 (Skilled Trades Regulation Act) Read Oct 19, 2026.
- LARA Find/Verify a Licensed Professional or Business Read Oct 19, 2026.